New 8S2809 Muffler Replacement suitable for Caterpillar Equipment

Have been buying parts from them for years, and they have always delivered, both with parts and customer service.

Customer service was excellent today! I have never had a company go behind the scenes to see what was happening with my payment error and resolve it so I could complete my order without having to do it all over again. Hats off to Propel Parts!

Stevens the man. Placed my order and sent him the order # and had me in the loop within an hour.

A Delay Handled the Right Way
Honestly, if I were in Miami like my shipment was, I wouldn?t have been in a hurry to ship out either. I was frustrated at first ? delays cost me time on the job ? but Propel Parts stepped up.

Deb, Daniel and the team owned the mistake, kept the communication clear, and graciously refunded my shipping costs without making it a hassle. That kind of accountability is rare these days, and I genuinely appreciated how they handled it.

Things don?t always go perfectly, but these folks proved they?re more interested in doing right by their customers than just pushing parts out the door. Solid company, solid people.

? Jimmy Spong
Hartco Mobile Welding

P.S. Incredible quality on the pin as well. I had to do some custom modifying, and let?s just say the case hardening was ? well ? hard. Great Stuff! Thank you.

:) great service

The customer care response was very awesome. It was more than what I expected
The customer care response was very effective and timely
The response time was amazing
The availability of most of the parts that I wanted was also very awesome
Thanks keep it up

Good Customer Service. Fast Shipping. A+++

Great prices prompt courteous customer service and fast shipping.

Great place for Cat parts!
Had some shipping difficulties, but everything was made right. Parts were perfect and an excellent price. Thanks!

Original Review (Portuguese)
Muito bom atendimento
Ótima empresa

English Translation
Very good service.
Excellent company.