New 1731498 Pulley Replacement suitable for Caterpillar Equipment

A Delay Handled the Right Way
Honestly, if I were in Miami like my shipment was, I wouldn?t have been in a hurry to ship out either. I was frustrated at first ? delays cost me time on the job ? but Propel Parts stepped up.

Deb, Daniel and the team owned the mistake, kept the communication clear, and graciously refunded my shipping costs without making it a hassle. That kind of accountability is rare these days, and I genuinely appreciated how they handled it.

Things don?t always go perfectly, but these folks proved they?re more interested in doing right by their customers than just pushing parts out the door. Solid company, solid people.

? Jimmy Spong
Hartco Mobile Welding

P.S. Incredible quality on the pin as well. I had to do some custom modifying, and let?s just say the case hardening was ? well ? hard. Great Stuff! Thank you.

Very prompt services !

Stevens the man. Placed my order and sent him the order # and had me in the loop within an hour.

Good Stuff.
We have had a couple shipping issues, but each time they made it right and we ended up getting what we need. Quality parts at half the price of OEM.

Above and Beyond
Staff took care of issue that was nit created by them. Package was lost by UPS. Propel sent me another part Next Day Air to correct it.

Excelente atencion y refacciones de calidad

Great service!

Amazing Help.
I don't know who I spoke with, but they were helpful. We will be buying those parts shortly.

Been buying from them for years and have almost never had an issue. The few times I had a question or something to handle, they have shown amazing customer service. Great product and a great company.

Excellent Customer service