5S5918 Rod-Valve Push for CAT 1673C, 3304, 3304B & more

Great customer service answered email question quickly.

Everything fine, thank you. The only thing with which I had a problem in your Software, is that when I have more than 10 different items on the list, I can't scroll to the first ones. But besides that, I am very happy in going on with buying your parts.

Customer Service.
I recently had to cancel an order with Propel Parts, and I was thoroughly impressed by the prompt and efficient service I received. Steven handled my request with professionalism and speed, ensuring a hassle-free process. I've purchased parts from Propel Parts before and have never been disappointed. Their consistent reliability and excellent customer service keep me coming back.

Our CSR for Dymax Inc., Deb, has been extremely helpful and consistently provides quick, accurate information regarding parts and inventory. When we encounter difficulties finalizing transactions through the internal website, she is able to promptly generate quotes and provide an external, secure method for payment. Her responsiveness and willingness to assist play a key role in supporting our team’s success.

Rapid response! Excellent service!

A Delay Handled the Right Way
Honestly, if I were in Miami like my shipment was, I wouldn?t have been in a hurry to ship out either. I was frustrated at first ? delays cost me time on the job ? but Propel Parts stepped up.

Deb, Daniel and the team owned the mistake, kept the communication clear, and graciously refunded my shipping costs without making it a hassle. That kind of accountability is rare these days, and I genuinely appreciated how they handled it.

Things don?t always go perfectly, but these folks proved they?re more interested in doing right by their customers than just pushing parts out the door. Solid company, solid people.

? Jimmy Spong
Hartco Mobile Welding

P.S. Incredible quality on the pin as well. I had to do some custom modifying, and let?s just say the case hardening was ? well ? hard. Great Stuff! Thank you.

Propel parts is a good Cat vendor that provides a top notch service to customers from ordering to delivery. Their after sales service is really impressive.

The gentleman was very helpful

Excelente atencion y refacciones de calidad

This is a great company to work with. Our sales associate Anthony quickly located the correct part and sent it out right away.